(Costa Rica Only) Work From Home 100% Virtual – Customer Service Associate (Seasonal Positions)

Customer Service, Seasonal
Costa Rica
June 22, 2022
100% Remote Work Full Time
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Job Description

Amazon Customer Service is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. The majority of time spent with customers will be via phone, but you may also be required to support email and chat. Associates use a variety of tools to navigate, research, review solutions, and communicate them effectively to a variety of customers in a fun and fast-paced company.

Shipping & Delivery Support is a customer service organization dedicated to support the Amazon Supply Chain network for multiple geographies like MX, NA, UK, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to Customers. Overall, SDS plays a critical role in ensuring the smooth functioning of Amazon Logistics transportation (AMZL) and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Our Customer Service is open 24 hours per day, 7 days a week. As a Full Time Amazon Customer Service employee your work schedule could fall anywhere in between these hours, and may often require one or both weekend days with the additional expectation to work OTI if there is a business need, large-scale event, or if peak season requires.

Key Responsibilities:

  • Help a variety of Amazon customers by phone, e-mail and/or chat.
  • Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
  • Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools.
  • Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
  • Follow detailed verbal and written instructions.
  • Ability to empathize with and prioritize customer needs.
  • Opportunity to learn other areas of the business and support specialty departments as needed.

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