Customer Service

Customer Service
Florida, Texas
June 20, 2022
100% Remote Work
Apply Now

Job Description

  • WHAT’S IN IT FOR YOU?
  • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with 
  • Endless career opportunities and clear paths for career development 
  • A competitive salary 
  • Inclusive perks and benefits 
  • Opportunity for monthly performance incentives 
  • Break room, food vendors, outdoor patio
  • WHAT YOU WANT MATTERS TO US
  • Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity through others’ lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts. People that can go above and beyond. Below are some essential function our customer service experts will require.
  • Essential Functions/Core Responsibilities
    • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
      
    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
      
    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
      
    • Maintain broad knowledge of client products and/or services
      
    • Prepare complete and accurate work including appropriately notating accounts as required
      
    • Participate in activities designed to improve customer satisfaction and business performance
      
    • Offer additional products and/or services
      
    • Track, document and retrieve information in call tracking databaseThis role is the perfect opportunity for someone considering a career in customer services in the finance, healthcare or sales path. Concentrix Laredo will be the way to your next career move.WHAT WOULD YOU BRING TO OUR TEAM?Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this roleTO BECOME A PART OF OUR TEAM the Following is Required:
  • Highshool Diploma or GED
  • Eligibility to work in the United States
  • Background and Drug Test (based on client requirements)
  • Great Customer Skills

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home. 

  • Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Related Jobs